Elevator Malfunction

Mandalay Tower 2:

In the event that an elevator stops with passengers in it, remember to remain calm. Push the red button with the Fireman’s hat on it. This will automatically connect you with Las Colinas dispatch. Tell them your name and how many people are on the elevator. Stay calm until help arrives.

In the event of a power outage, elevators will continue to operate using our emergency power generator.  Should an outage occur, elevator lights will remain on, but the car will temporarily stop.  Each elevator will automatically return to the lobby where the doors will automatically open and will then be out of service until building power is fully restored.

Mandalay Tower 3:

In the event that an elevator stops with passengers in it, remember to remain calm. Open the Emergency phone hatch and push the call button. This will automatically connect you with Las Colinas Dispatch. Tell them your name and how many people are on the elevator. Stay calm until help arrives

In the event of a fire, elevators must not be used for evacuation.  Use stairwells.